- Buyer will be responsible for paying and printing their own shipping label to make returns. After initiating the return process with us, the buyer will be responsible for also sending in their tracking information so we may track the return and process a refund when the package is received in good condition, according to the details outlined in our policy.

- There is a 25% restocking/processing fee on all returns and cancellations.

- Preorders: Any cancellations of a pre-order item are subject to a 35% cancellation fee which acts as a non refundable deposit. 

-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- Items sent back to us without first requesting and getting approved for a return will not be accepted.

- Always consider reselling the item locally as well. These are very popular items and generally you can resell them for what you paid for it. This is exactly what we do with returns (assuming not damaged).

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, items purchased on sale or at a discounted price cannot be refunded.

Exchanges (if applicable) 
We do not have the capacity to exchange items yet. If you would like to exchange an item you must initiate to request a return+ refund and purchase the item you would like in a new order.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@builtnko.com

*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.